Reppy asks every customer "How was your visit?" first. Five stars go straight to your Google page. One to three stars go to a private form that lands in your inbox, so you can fix it before it ever shows up online.
A public-review link stays available on every path.
A frustrated customer with a phone is one tap away from a one-star review that sits at the top of your profile for years. The smart funnel gives them a place to vent privately, to you, so you hear about it first, make it right, and keep your public page full of the five-star reviews you earned.
Every tap opens a clean, branded screen that asks for a quick star rating before anything else. No friction, no login, just one question that decides where the customer goes next. It feels natural, like you actually care how it went. Because you do.
Thrilled customers get sent straight to your public Google review page while the good feeling is fresh. No extra steps, no hunting for the link. That's where your reviews are easiest to win, so that's exactly where the funnel points your happiest people.
An unhappy customer lands on a private form instead. They tell you what went wrong, and it emails straight to you. You get the heads-up first, often within minutes, so you can call, apologize, re-do the job, or refund before that frustration ever becomes a public one-star.
We never stop anyone from posting publicly. A public-review link is always available, even on the low-rating path, so the choice stays with the customer. Reppy encourages and routes; it doesn't gate. That keeps you on the right side of Google's review policy while still putting your best foot forward.
NFC or QR opens your branded Reppy page, no app, no download. Works on any phone.
"How was your visit?" with a simple one-to-five star tap. That single rating decides the path.
Four or five stars forward to your public Google review page. One to three stars open a private feedback form instead, with a public-review link still available if they want it.
Private feedback emails straight to the owner, so you can recover the customer before anything goes public.
Stop the occasional bad day from becoming a permanent one-star at the top of your profile. Frustration goes to you first, not the public.
A quick heads-up email lets you call, fix it, and win them back, turning a would-be detractor into a loyal regular.
Your happiest customers get pointed straight at Google while they're still glowing, so your public page fills with the reviews you earned.
No. Review gating means blocking unhappy customers from posting publicly, and we never do that. A public-review link is available on every path, including the low-rating one. We route and encourage; we don't gate. That keeps you inside Google's review policy.
They're taken to a private feedback form that emails straight to you. They can still choose to post publicly if they want, the link is right there, but most people would rather just tell the owner directly.
Yes. The customer taps the card (NFC) or scans the QR, and the funnel opens in their browser. No app to download, nothing to install.
Yes, set the owner or manager email, add your logo, and tweak the wording. Multiple locations can route to different inboxes.
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